Terms and Conditions

Clear and transparent, your guide to BeDivine.co.uk's Terms and Conditions

1. AGREEMENT TO TERMS

1.1 These Terms and Conditions constitute a legally binding agreement between you and Utopia Beds Ltd. By accessing and using the website BeDivine.co.uk (“the Website”) and placing an order, you agree to be bound by these Terms and Conditions.

1.2 Utopia Beds Ltd operates the Website BeDivine.co.uk as part of its business operations.

2. COMPANY INFORMATION

2.1 BeDivine.co.uk is part of Utopia Beds Ltd, a company registered in West Yorkshire.

3. AGE RESTRICTION

3.1 By using the Website and placing an order, you confirm that you are 18 years of age or older.

4. FORMATION OF CONTRACT

4.1 The contract between you and BeDivine.co.uk is formed when you agree to these Terms and Conditions and proceed through the checkout process.

5. PRODUCT AVAILABILITY

5.1 In the unlikely event that a bed or mattress is unavailable or discontinued, we will offer you an alternative or provide a refund.

6. RETURNS AND REFUNDS

6.1 Our returns and refunds policy is available on our website. Please refer to the Returns and Refunds Policy for detailed information.

7. PRICING AND PAYMENT

7.1 We accept payment through all major debit and credit cards, Klarna Pay in 3, PayPal, and PayPal Pay in 3. All payments are handled through the payment gateway Stripe. For more information please see the Payment Methods page.

8. DELIVERY

8.1 We offer free standard delivery on orders over £400. Different delivery options are available, including express delivery and assembly services. Please refer to our Delivery & Assembly page for more information on delivery timescales and costs.

9. CUSTOMER SUPPORT

9.1 Our customer support team can be contacted via email at support@bedivine.co.uk, through the contact form on the website, or via live chat.

10. PRIVACY POLICY

10.1 Our Privacy Policy outlines how we handle and protect your personal information. For details on how we collect, use, and store your data, please refer to our Privacy Policy.

11. WARRANTY

11.1 We offer a warranty for our beds. The duration of the warranty is 12 months from the date of delivery.

12. LIMITATION OF LIABILITY

12.1 At BeDivine.co.uk, we stand behind the quality of our goods and strive to ensure they meet your expectations. Here is our liability policy:

12.2 Satisfactory Quality: We warrant that the Goods purchased from us through our website are of satisfactory quality and reasonably fit for the purpose for which Goods of the kind are commonly supplied.
12.3 Limited Liability: Our liability for any losses you may suffer as a result of us breaching the agreement is strictly limited to the purchase price of the Goods and any foreseeable losses. Foreseeable losses are those that could be reasonably contemplated by both you and us at the time your order is accepted.
12.4 Exclusions: The limitations mentioned above do not apply to the following:
1. Death or personal injury caused by our negligence.
2. Liability under section 2(3) of the Consumer Protection Act 1987.
3. c. Fraud or fraudulent misrepresentation.
4. Any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.
12.5 Indirect Losses: We shall not be held responsible for any indirect losses that are not foreseeable by both you and us, and which occur as a side effect of the main loss or damage. Such losses may include but are not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time. These limitations apply regardless of whether the losses are caused by tort (including negligence), breach of contract, or otherwise.

12.6 Please note that this liability policy is in accordance with UK law and is designed to protect both parties involved in the agreement.

13. GOVERNING LAW AND JURISDICTION

13.1 Contracts for the purchase of goods through our website are governed by English law. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

14. INTELLECTUAL PROPERTY

14.1 All copyright and trademarks on our website are owned by us. No material from our website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without our express written permission.

15. AMENDMENTS TO TERMS AND CONDITIONS

15.1 We reserve the right to revise and amend these terms and conditions. You will be subject to the policies and terms and conditions in force at the time of placing your order unless notified otherwise.

16. ENTIRE AGREEMENT

16.1 These terms and conditions, along with any other documents referred to herein, constitute the entire agreement between you and BeDivine.co.uk in relation to the subject matter of any contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

16.2 You acknowledge that, in entering into a contract, you have not relied on any representation, undertaking, or promise given by BeDivine.co.uk or its representatives, except as expressly stated in these terms and conditions.

16.3 Any variation to these terms and conditions must be agreed upon in writing and signed by both parties.

17. SEVERABILITY

17.1 If any provision of these terms and conditions is found to be invalid, unlawful, or unenforceable to any extent, such provision shall be deemed severable from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. NOTICES

18.1 All notices to BeDivine.co.uk should be sent via email to support@bedivine.co.uk or through the contact form on the website. We may also send notices to you via the email address or postal address provided during the ordering process.

18.2 Notice shall be deemed received and properly served immediately when 24 hours after an email is sent, or seven days after the date of posting of any letter.

19. ASSIGNMENT

19.1 You may not transfer, assign, charge, or otherwise dispose of any rights or obligations under these terms and conditions without the prior written consent of BeDivine.co.uk.

19.2 BeDivine.co.uk reserves the right to transfer, assign, charge, sub-contract, or otherwise dispose of any rights or obligations under these terms and conditions at any time.

20. WAIVER

20.1 Failure by BeDivine.co.uk to enforce any of the rights or remedies in these terms and conditions shall not constitute a waiver of such rights or remedies unless expressly stated in writing.

21. THIRD PARTY RIGHTS

21.1 A person who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these terms and conditions.

22. SURVIVAL

22.1 Any provisions of these terms and conditions that, by their nature, are intended to survive termination or expiration shall survive, including but not limited to provisions regarding intellectual property, limitation of liability, and governing law.

23. CONTACT INFORMATION

23.1 If you have any questions or concerns about these terms and conditions, please contact our customer support team at support@bedivine.co.uk.

Last updated: 01/01/2023